Shipping Policy

Every order ships free within the United States. There is no minimum, no handling fee and no surcharge at checkout.

Where we ship

Shoemakerly ships to street addresses in all 50 U.S. states. We do not currently deliver to P.O. boxes, APO/FPO addresses, U.S. territories or any address outside the United States. Orders placed with a non-U.S. delivery address cannot be fulfilled and will be cancelled and refunded in full.

How quickly your order leaves

We pack orders on business days, Monday through Friday, excluding federal holidays. Most orders are handed to the carrier within 1 to 2 business days of being placed. If an item needs an extra day, we will email you rather than let the order sit silently.

Time in transit

Once your parcel is with the carrier, standard delivery takes 1 to 4 business days. Rural routes and severe weather can add a day; the tracking link in your shipping confirmation shows the carrier’s current estimate.

Tracking

A shipping confirmation with a tracking number is sent to the email address on the order as soon as the label is created. If the tracking page has not updated for more than 48 hours, write to us and we will open a trace with the carrier.

Split shipments

If your order contains items from different production batches, we may send it in more than one parcel. You are never charged extra for a split shipment, and each parcel gets its own tracking number.

Missing, late or damaged parcels

If tracking shows delivered but the parcel is not at your door, check with neighbours and your building’s mailroom first, then contact us within 7 days of the delivery scan. If a parcel arrives damaged, keep the box and packing material and email photographs to support@shoemakerly.us within 7 days so we can file the claim and replace the item.

Wrong address

Please review the delivery address before submitting an order. If you spot a mistake, email us immediately; we can correct an address only before the label is printed. Parcels returned to us because of an incomplete or incorrect address are refunded for the merchandise once they arrive back, but the original shipping cost is not refundable because shipping is free.

Questions

Shipping questions go to support@shoemakerly.us. We answer messages in the order they arrive, Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time.

Shoemakerly
1199 Loving Acres Road, Kansas City, MO 64111, United States
support@shoemakerly.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time

Last updated: November 12, 2026.