Returns & Refunds

Try your shoes indoors. If the fit is not right, send them back within 30 days and we will cover the return shipping.

The 30-day window

You may return or exchange any unworn item within 30 days of delivery. The count starts on the day the carrier marks the parcel delivered, not the day you ordered. Returns sent after the window may be refused or issued as store credit at our discretion.

Condition we can accept

Items must come back in the condition they arrived: unworn outdoors, unwashed, with original tags, shoeboxes and any packing inserts. Trying shoes on indoors on a clean floor is expected and fine. Scuffed soles, creased uppers, odours, pet hair or missing box lids take an item out of returnable condition.

How to start a return

Email support@shoemakerly.us with your order number and the item you want to return. We reply with a prepaid return label and simple instructions. Print the label, seal the parcel and hand it to the carrier shown on the label. Do not send returns to the business address without a label from us; unsolicited parcels can be lost in the mailroom.

Exchanges

Need a different size or colour? Tell us in the same email. If the replacement is in stock we reserve it while your return is in transit, so you are not left waiting for a restock. Exchanges ship free, just like the original order.

Refund timing

We inspect each return when it reaches our facility. Once it passes inspection, the refund is issued to the original payment method within 2 business days. Your bank may take a few additional days to post the credit; that delay is on the banking side, not on ours. We email you the moment the refund is released.

Items we cannot take back

Gift cards, final-sale items, worn or altered footwear, and anything returned without its original packaging are not eligible. If you are unsure whether an item qualifies, ask before shipping it.

Faulty or incorrectly shipped items

If a pair arrives with a manufacturing defect, or you receive the wrong style, colour or size, contact us within 7 days of delivery with photographs. We arrange the return at our cost and send the correct item or a full refund, including any taxes paid.

Return address and contact

Returns are processed at Shoemakerly, 1199 Loving Acres Road, Kansas City, MO 64111, United States. Questions about an existing return: support@shoemakerly.us, Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time.

Shoemakerly
1199 Loving Acres Road, Kansas City, MO 64111, United States
support@shoemakerly.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time

Last updated: November 12, 2026.