Privacy Policy
Privacy Policy
Shoemakerly collects the minimum information needed to sell and deliver shoes. This policy explains what we hold, why we hold it and how you can have it removed.
Who is responsible for your data
Shoemakerly, 1199 Loving Acres Road, Kansas City, MO 64111, United States, is the controller of the personal information described here. Privacy requests and questions go to support@shoemakerly.us.
Information you give us
- Order details: name, delivery and billing address, email address, telephone number if you provide one, and the items you bought.
- Account details: the email and password you choose if you create an account, plus your order history.
- Messages: anything you write to us, including return requests and photographs you attach.
- Payment confirmation: the card brand, last four digits and outcome of the transaction. We never receive or store your full card number; that is handled by the payment provider.
Information collected automatically
Like most stores, our server and analytics tools record the pages you view, the device and browser you use, approximate location derived from your IP address, and the site that referred you. This is used to keep the store working, prevent fraud and understand which products people are looking for. It is not used to build advertising profiles about you for sale to others.
Why we use it
- To process, pack and deliver orders and handle returns and exchanges.
- To answer your messages and provide customer support.
- To detect fraudulent orders and protect the store and its customers.
- To meet tax, accounting and consumer-protection obligations.
- To send order updates, and marketing email only if you asked for it.
Who we share it with
We share only what is necessary with companies that help us operate: the payment processor that authorises your card, the shipping carrier that delivers your parcel, our hosting and email providers, and the accounting tools used to keep our books. These providers may use the information only for the service they perform for us. We do not sell your personal information, and we do not hand it to data brokers.
How long we keep it
Order and tax records are kept for the period required by U.S. tax and accounting rules, generally seven years. Support emails are kept for two years. Marketing preferences are kept until you unsubscribe. Account data is deleted when you close your account, except for records we must retain by law.
Your choices
You may ask to see, correct, export or delete the personal information we hold about you; ask us to stop sending marketing email; or ask how your data has been shared. Email support@shoemakerly.us from the address on your order and we will respond within 30 days. We may need to confirm your identity before acting on a request.
Cookies and tracking
We use essential cookies to keep your cart and session working, and limited analytics cookies to understand site traffic. You can block or delete cookies in your browser, though parts of the store may stop working. The Cookie Policy lists the categories we use and how to opt out.
Security
The store runs over HTTPS. Access to order data is limited to staff who need it to fulfil orders or answer your message. No online store can promise perfect security, but we review our providers and keep software current.
Children
The store is intended for adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, email us and we will delete it.
Changes to this policy
If we change how we handle personal information, we will update this page and change the date at the bottom. Material changes affecting existing customers will be announced by email.
Contact
Shoemakerly
1199 Loving Acres Road, Kansas City, MO 64111, United States
support@shoemakerly.us
Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time
Shoemakerly
1199 Loving Acres Road, Kansas City, MO 64111, United States
support@shoemakerly.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time
Last updated: November 12, 2026.