Contact Us

Questions about sizing, materials, an order or a return? Email us. We read every message and reply in the order it arrives.

Customer support

Email: support@shoemakerly.us
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time
Typical reply time: within one business day; messages sent over the weekend are answered on Monday.

To help us answer faster, include your order number and the email address used at checkout. For fit questions, tell us the style and your usual sneaker size.

Business address

Shoemakerly
1199 Loving Acres Road, Kansas City, MO 64111, United States

This is our office and returns processing address. Please do not send a return without a prepaid label from us; parcels that arrive without one can be delayed or lost.

Order and return requests

Start a return or exchange by emailing support@shoemakerly.us with your order number. We send a prepaid label and instructions. Refunds are issued within 2 business days of inspection.

Wholesale and press

For wholesale enquiries or press requests, use the same address with “Wholesale” or “Press” in the subject line. We will route it to the right person.

Accessibility

If any part of the store prevents you from completing an order, email support@shoemakerly.us with the page address and what happened. We will help you finish the purchase another way. See our Accessibility Statement.

Privacy requests

For access, correction, deletion or an opt-out request, email support@shoemakerly.us. See the Privacy Policy and Do Not Sell or Share pages for details.

Shoemakerly
1199 Loving Acres Road, Kansas City, MO 64111, United States
support@shoemakerly.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time

Last updated: November 12, 2026.